Remote Customer service Jobs • CX Platforms

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Europe 5w PTO

The Customer Success Manager (Experience-Led Growth Programme Specialist) will deliver insight-led value to high-potential accounts by conducting Use Case Health Assessments (UCHAs) to surface blockers, opportunities, and strategic actions. They will develop insight-driven action plans, align KPIs with customer goals, own the renewal process for Silver tier accounts, and collaborate cross-functionally to ensure successful implementation of use cases.